This Privacy Policy applies to the website airlo-mobile.online and the services provided by Airlo Mobile Online. It was last updated on 1 January 2024. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Airlo Mobile Online is the data controller for personal data collected through this website. Our registered address is 8 Moorgate, London EC2R 6DA, England. You can contact us regarding data protection matters at [email protected].
2. Data We Collect
We collect the following categories of personal data:
- Contact form data: Name, email address, and message content when you submit our contact form.
- Purchase data: Name, email address, and payment information (processed by our payment provider; we do not store card details).
- Technical data: IP address, browser type, device type, and pages visited, collected automatically for security and analytics purposes.
- Cookie consent preference: Stored in localStorage on your device under the key
cookieConsent_airlo-mobile.online.
3. Purpose of Processing
We process your personal data for the following purposes:
- To deliver eSIM plans and related services you have purchased.
- To respond to enquiries submitted via the contact form.
- To send transactional emails (order confirmation, QR code delivery).
- To improve our website and services through anonymised analytics.
- To comply with legal obligations under UK law.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: Processing necessary to deliver the eSIM service you have purchased.
- Legitimate interests: Security monitoring and fraud prevention.
- Consent: Cookie consent and marketing communications (where applicable).
- Legal obligation: Compliance with UK tax and consumer protection law.
5. Cookies and localStorage
This website uses localStorage (not traditional cookies) to store your cookie consent preference. The key used is cookieConsent_airlo-mobile.online. This data is stored locally on your device and is not transmitted to our servers.
We do not use third-party tracking cookies, advertising pixels, or analytics services that transmit your data to external parties. No external analytics scripts are loaded on this website.
6. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Payment processors: To process your purchase securely. Our payment processor is PCI-DSS compliant.
- eSIM network partners: Minimal technical data necessary to provision your eSIM profile.
- Legal authorities: Where required by UK law or court order.
7. Data Retention
We retain personal data for the minimum period necessary:
- Purchase records: 7 years (UK tax law requirement).
- Contact form submissions: 12 months from date of submission.
- Technical logs: 90 days.
- Cookie consent preference: Until cleared by the user.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate data.
- Right to erasure: Request deletion of your data (subject to legal retention requirements).
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Payment processing is handled by a certified PCI-DSS compliant provider.
For data protection enquiries, contact us at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.