Frequently Asked Questions

All Questions

Use the search box to filter questions, or browse all questions below. For plan-specific questions, refer to the selection matrix.

• What makes eSIM different from a regular SIM?

  A regular SIM is a physical card that must be inserted into your phone. An eSIM is embedded in your device and can be configured digitally, allowing you to switch plans without swapping cards.

• How many eSIM profiles can my phone hold?

  Most eSIM-compatible devices can store multiple eSIM profiles but can only have one active at a time (in addition to a physical SIM). The exact number of stored profiles varies by device.

• Will my eSIM work on arrival or do I need to set it up first?

  You must install and configure the eSIM before you travel. Once installed, it will connect automatically when you arrive at your destination.

• What if my QR code does not work?

  Ensure you are scanning the QR code in good lighting and that your device camera is clean. If the issue persists, contact support at [email protected] and we will issue a replacement code.

• Can I use voice calls on my eSIM?

  Our plans are data-only. For voice calls, you can use your home SIM or a VoIP application such as WhatsApp or FaceTime over the eSIM data connection.

• Is there a minimum purchase amount?

  No minimum purchase is required. You can buy a single short-term plan for a brief trip or a long-term bundle for extended travel.

• Do plans auto-renew?

  No. All plans are one-time purchases with a fixed validity period. There are no subscriptions or automatic renewals unless you explicitly opt in to a renewal service.

• What happens to unused data?

  Unused data is forfeited at the end of the validity period. Data does not roll over to a new plan.

• Can I use my eSIM on a tablet or laptop?

  eSIM plans are configured for smartphones. Compatibility with tablets and laptops depends on the device and plan type. Contact support to confirm compatibility before purchase.

• How do I know if my destination is covered?

  Visit our Service Area page for a full coverage map and list of supported countries. Coverage details are also shown on each plan's product page.

Glossary of eSIM Terms

eSIM

Embedded SIM — a digital SIM card built into your device that can be programmed remotely without a physical card swap.

QR Code

A machine-readable code used to download and install an eSIM profile onto your device.

MVNO

Mobile Virtual Network Operator — a company that provides mobile services by leasing capacity from physical network operators.

MNO

Mobile Network Operator — a company that owns and operates physical mobile network infrastructure.

APN

Access Point Name — a gateway setting that connects your device to the internet through a mobile network.

LTE

Long-Term Evolution — the technical standard for 4G mobile networks, offering speeds typically between 10–100 Mbps.

Dual SIM

A device capability allowing two SIM profiles (typically one physical SIM and one eSIM) to be active simultaneously.

Data throttling

The intentional reduction of internet speeds after a data usage threshold is reached.

Validity period

The time window during which a data plan is active, beginning from the date of first use.

Top-up

An additional data purchase that extends the allowance on an existing active plan.